Due to COVID-19 situation, Complete Care Physiotherapy Centre is offering Video-based Physiotherapy. We are also considering In-Home Physiotherapy options for patients based on urgency and severity of the condition.

Video Physiotherapy

In this free 15-minute video phone call, you'll get to know:

  • The exact suspected cause of your pain.
  • What successful treatment looks like.
  • How you can get back to normal naturally...without unnecessary medications, injections, or surgery.
Anand Patel

Anand PatelRegistered Physiotherapist

Or Simply Call (647) 496-7065 and get in Touch with a Team Member

See Results With Video Physiotherapy!

Save Time
Spend less time getting there and more time getting better.
Track Your Healing
Your Physiotherapist is available between visits to help track your progress.
Get Ongoing Feedback
Receive helpful feedback about your home exercises from your Physiotherapist.
  • Schedule An Appointment
    Click on the link and follow the instruction to set up your appointment with a Registered Physiotherapist
  • Check Your Email
    You will receive a log in link on your email and also as a text message. Log in 5 minutes before your appointment time.
  • Get Personalized Care
    Your Physiotherapist will meet you via a video call, take a history of your condition, perform the necessary test to diagnose your problem and start your treatment to get you to start feeling better right away.
  • 30-minute
  • Reimbursable by most insurance companies
  • Easy access to receipts for reimbursement
World Class Expert Physiotherapist with Advanced Training in Treating Orthopaedic Conditions.

FAQ for Telehealth

What is Telerehab? Virtual Care:

This option is super simple. We use an advanced Telehealth technology to connect with you in realtime and diagnose your condition. Mobile capabilities will make your session private and convenient. Telehealth is the ability for Physiotherapists to consult with a patient via a video phone call and other video conferencing softwares. We are able to set up a time, meet with you virtually online to determine the real cause of your problem, discuss your condition, talk about your symptoms and try to help you develop a plan of action that will allow you to treat the condition, resolve that root cause without necessarily having to go to the clinic.
Call (647) 496-7065 to Book a Free 15 minute Phone/Video Call Consult with our Physiotherapist or click on this link : https://phzio.com/book/0ktx/anand-patel

Why Telehealth?

  • Social distancing due to COVID-19 (Coronavirus)
  • No hassle scheduling
  • If unable to drive or get a ride
  • Get treated from the convenience of your home
  • Hours of the clinic or provider does not matches to your work/life schedule
  • Use of advanced technology to offer a solution without waiting and preventing things from getting worse
  • Better access to health care

What if I need hands-on or in-person care?

This is where having a lacrosse ball or double lacrosse ball can become very important or objects that are similar to be able to show you how to do some self soft tissue work. It can be quite effective to use and there are certain mobilizations/hands-on techniques that can be done as well. Different stretches will be used to get into a specific range of motions that are limited as well. If you have a family member who can help you with your treatment, then we can often teach them a few techniques to perform on you to aid in your rehabilitation. There are a lot of innovative ways, things can be modified to help individuals in their respective cases. The magic of Physiotherapy is learning to help yourself and being self-reliant.

What will happen in your typical session?

  • Live Video Call with a Registered Physiotherapist who will assess your condition.
  • A customized treatment plan is created for you after the assessment by your PT, who will then monitor you in real-time while you are performing your treatment.
  • Easy and convenient booking (typically able to see within 24 hours of booking the appointment)

How long will our session be?

A TeleRehab First Initial No-Obligation consultation will be approximately 15 minutes where we find out if this is the right platform for you.

Initial Assessment is 45 minutes

All subsequent re-assessment and treatment sessions are 30 minutes. It is recommended that you log in 5 minutes prior to your session and submit your paperwork ahead of time.

What are the costs?

  • Free 15-minute Discovery Visit Consultation
  • Initial Assessment Session 45 minutes : $90
  • ReAssessment and Subsequent treatment sessions : $70
  • MVA/WSIB : As per the POC

Is your fee covered by insurance?

Virtual Physiotherapy is covered by most health care plans. Typically health plans cover all or a portion of the cost for such service. We can find that info for you if you wish by checking with your insurance company.

Update : March 22nd/2020: Here are the names of some insurance companies that have agreed to cover the Virtual Physiotherapy costs :

  • Sunlife
  • Canada Life
  • Johnsons
  • Manulife (Depends on individual plan)
  • Blue Cross (Currently contemplating each case as per COVID 19 situation)
  • Other Insurance providers? (Call our clinic on (647) 496-7065 to find out about your insurance provider’s policy)

Do I need a doctor's referral to see you?

No, a doctor’s referral is not necessary to see a Physiotherapist in Ontario. However, a small number of health insurance providers may ask you for a doctor’s referral to get reimbursed. Please enquire with your health insurance provider to be sure. If you are unsure, our admin team can find that info for you if you wish to confirm.

What do I need to do before my appointment?

To optimize your time with me, I recommend that you download and submit the completed intake forms prior to your appointment. You will receive an email detailing the same.

What is your Cancellation Policy?

We ask that you give at least 48 hours notice when cancelling an appointment. This will allow me to fill your spot with patients that are on the waiting list. A cancellation fee may apply if we are not given 48 hours notice.

What if I am unsure if this is the right platform for me?

If you are not sure if we can help you, please click the button below and complete the request form below so our Physiotherapist can meet you for the Free 15-minute Discovery visit where we can go over:

  • The exact suspected cause of your pain.
  • What successful treatment looks like.
  • If you can get back to normal naturally...without unnecessary medications, injections or surgery.

What can be done in a typical Telerehab visit?

  • Take a complete history to provide an accurate diagnosis
  • Examine range of motion and movements
  • Perform a functional movement examination
  • Evaluate strength
  • Prescribe exercises and stretches – with supporting photos/videos
  • Correct exercise form and provide cues to perform them more effectively
  • Provide and refine self joint mobilization techniques (self-hands on therapy)
  • Provide and refine self directed soft tissue treatment techniques
  • Provide a full rehab plan to follow in your own environment
  • Educate patients on their injury or condition
  • Help train another person to assist you with exercises or stretches

What Types of Physiotherapy are Provided with Video Consults?

We provide virtual/video consultations to all of our patients including people with musculoskeletal (orthopaedic), neurological, vestibular or concussion related health conditions.

What do I Need for my Virtual Physiotherapy Session?

Patient with Device and Internet (computer, tablets or smartphone)

How do I Prepare For My Virtual Physiotherapy Session?

Set your device up so that you can do a face-to-face interview and you can move away to show your full body. Change into loose fitting clothing (like you would wear to a gym) so that you can move freely. It is recommended that you log on 5 minutes prior to your session and submit your paperwork ahead of time.

If you have any questions prior to your appointment, give us a call, we are more than happy to help.

How do I get started?

Click on this link to get started : Book with Phzio